Returns policies

Do you want to return something? No problem!
We try our best to ensure that every order we ship is packaged to the highest standard and in perfect condition when it reaches you, however we appreciate that products can become damaged in transit or may be of the incorrect size. If you have any problems with your order please contact our returns department using the form below and we will deal with your request as quickly as possible.

You can return any item for a refund, or you can exchange it for a different size or colour within 7 days of receiving your original order. Please make sure you note down the details of the replace in the form below.

All goods will be inspected on return.

The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!

We are not responsible for any items that are returned to us by mistake.

If you wish to return 'Consumable' goods such as DVDs, Books, Sex toys, Condoms, Lubricants, Massage oils and underwear, these items MUST be sealed and in their original, un-opened packaging or we will not be able to accept the return.

We try hard to accept all returns, but in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Returns Query

Email Address:
First name:
Last Name:
Order Number:
Please provide us with a detailed description of the problem with
your order/products so that we can help to resolve the issue as quickly
as possible.

By using this form you agree to our Terms & Conditions and our Privacy Policy.

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